Customization & Artwork Approval Policy

Customization & Artwork Approval Policy

Last Updated: 30th May 2026

1. Introduction

Mishkat International for Designing of Gifts and Accessories specializes in customized and branded products.

This Policy explains the procedures, responsibilities, and conditions applicable to all customized orders, including products involving printing, engraving, embroidery, branding, packaging, and other personalization services.

By approving artwork or placing a customized order, you agree to the terms of this Policy.

2. Scope of Customization Services

Customization services may include, but are not limited to:

  • Logo Printing

  • Laser Engraving

  • UV Printing

  • Screen Printing

  • DTF Printing

  • Embroidery

  • Custom Packaging

  • Personalized Branding

  • Corporate Identity Applications

Additional customization methods may be offered from time to time.

3. Customer Responsibility for Submitted Artwork

Customers are responsible for ensuring that all submitted materials are accurate, complete, and suitable for production.

This includes:

  • Logos

  • Brand names

  • Trademarks

  • Images

  • Graphics

  • Text

  • Slogans

  • Designs

  • Corporate branding materials

Customers must carefully review all submitted content before approval.

Mishkat International is not responsible for errors originating from customer-provided files or instructions.

4. Intellectual Property Rights

By submitting artwork, logos, trademarks, or other materials, the customer confirms that:

  • They own the intellectual property rights; or

  • They have obtained all necessary permissions, licenses, and authorizations.

Customers shall be solely responsible for any claims arising from unauthorized use of intellectual property.

Mishkat International reserves the right to refuse any design that may:

  • Infringe intellectual property rights;

  • Violate applicable laws;

  • Contain offensive or inappropriate content;

  • Create legal or reputational risks.

5. Artwork Approval Process

Before production begins, customers will receive artwork proofs, mockups, visual previews, digital samples, or other approval materials where applicable.

Customers are responsible for reviewing:

  • Logo placement

  • Spelling

  • Grammar

  • Product details

  • Contact information

  • Colors

  • Dimensions

  • Layout

  • Design specifications

Production will begin only after approval has been received.

Approval may be provided through:

  • Email

  • WhatsApp

  • Written confirmation

  • Approved quotation

  • Other documented communication methods accepted by Mishkat International

6. Final Approval Responsibility

Once artwork approval is provided, the customer accepts responsibility for the approved design.

Mishkat International shall not be responsible for errors that were visible in approved artwork, including:

  • Spelling mistakes

  • Typographical errors

  • Incorrect phone numbers

  • Incorrect website addresses

  • Incorrect colors requested by the customer

  • Incorrect logo versions supplied by the customer

Customers are encouraged to review approvals carefully before authorizing production.

7. Production Authorization

Production will commence only after:

  • Artwork approval;

  • Confirmation of customization requirements; and

  • Receipt of required payment.

For approved corporate credit customers, production may commence according to agreed payment terms.

8. Changes After Approval

Any requested modifications after artwork approval may:

  • Delay production;

  • Result in additional charges;

  • Require a revised quotation;

  • Require a new approval process.

Mishkat International reserves the right to reject change requests after production planning has commenced.

9. Cancellation of Customized Orders

Customized orders may be cancelled only if:

  • Production has not started; and

  • Cancellation is requested before customization work begins.

Once production, printing, engraving, embroidery, packaging, branding, or related work has commenced, cancellation is no longer possible.

Charges for completed work, materials, or preparation activities may still apply where permitted by law.

10. Color Variations

Customers acknowledge that colors may vary due to:

  • Different printing methods;

  • Material characteristics;

  • Product surface finishes;

  • Fabric textures;

  • Monitor and screen settings;

  • Lighting conditions;

  • Production processes.

Minor color variations shall not be considered defects.

Where exact color matching is critical, customers should discuss requirements before production begins.

11. Product Positioning and Size Variations

Logo positioning, print placement, engraving location, embroidery positioning, and artwork dimensions may vary slightly due to manufacturing and production tolerances.

Minor variations that do not materially affect the intended appearance or functionality of the product shall not be considered defects.

12. Sample Images and Mockups

Artwork proofs, mockups, digital previews, and sample images are intended for visual guidance.

Actual finished products may vary slightly due to:

  • Product materials;

  • Production methods;

  • Printing technologies;

  • Product dimensions;

  • Manufacturing tolerances.

Such variations do not automatically constitute defects.

13. Production Timelines

Production timelines may vary depending on:

  • Product type;

  • Order quantity;

  • Customization method;

  • Artwork complexity;

  • Product availability;

  • Customer approval timing.

Estimated production timelines are provided for guidance only and do not constitute guaranteed completion dates.

14. Inspection Upon Delivery

Customers should inspect customized products immediately upon delivery.

Any claim relating to:

  • Incorrect customization;

  • Missing products;

  • Damaged products;

  • Production defects;

should be reported within forty-eight (48) hours of delivery.

Supporting photographs and order details may be required.

15. Defective Customized Products

If a customized product contains a verified manufacturing defect or a customization error caused by Mishkat International, we may, at our discretion:

  • Replace the affected product;

  • Reproduce the affected product;

  • Provide a partial refund; or

  • Provide a full refund.

The appropriate remedy will depend on the circumstances of each case.

16. Customer Delays

Production schedules may be affected by delays in:

  • Artwork approval;

  • Design confirmation;

  • Product selection;

  • Payment completion;

  • Information submission.

Mishkat International shall not be responsible for delivery delays caused by customer actions or omissions.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Mishkat International shall not be liable for:

  • Customer-approved errors;

  • Customer-supplied content issues;

  • Intellectual property disputes involving customer materials;

  • Minor color variations;

  • Minor positioning variations;

  • Delays caused by customer approvals;

  • Consequential or indirect losses.

Nothing in this Policy limits rights that cannot be excluded under applicable law.

18. Changes to This Policy

We may update this Policy from time to time.

Updated versions will be published on our website and become effective upon publication.

19. Contact Us

For customization-related inquiries, artwork approvals, or production questions, please contact:

Mishkat International for Designing of Gifts and Accessories

Email:
info@mishkatkw.com

Phone:
+965 90086713

WhatsApp:
+965 90086713

Website:
www.mishkatkw.com

Address:

Office 244, 4th Floor, B-Tower
Luluat Ibn Khaldun Complex
Ibn Khaldun Street
Hawally, Kuwait