Privacy policy
Privacy Policy
Last Updated: 30th May 2026
1. Introduction
Mishkat International for Designing of Gifts and Accessories ("Mishkat International", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use our website www.mishkatkw.com, create an account, place an order, communicate with us, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Company Information
Company Name:
Mishkat International for Designing of Gifts and Accessories
Commercial Registration Number:
2023/18801
Address:
Office 244, 4th Floor, B-Tower
Luluat Ibn Khaldun Complex
Ibn Khaldun Street
Hawally, Kuwait
Email:
info@mishkatkw.com
Phone / WhatsApp:
+965 90086713
3. Information We Collect
We may collect the following information when you use our website or services.
Personal Information
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Full name
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Email address
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Phone number
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Company name
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Delivery address
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Billing address
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Account login details
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Order history
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Communication records
Transaction Information
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Product purchases
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Order details
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Payment information
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Delivery information
Please note that online payment transactions may be processed through third-party payment providers. We do not store full payment card information on our servers.
Technical Information
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IP address
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Browser type
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Device information
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Operating system
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Website usage information
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Referral source information
Marketing Information
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Newsletter subscriptions
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Marketing preferences
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Promotional communication preferences
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WhatsApp marketing preferences
4. How We Collect Information
We collect information when you:
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Visit our website
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Create a customer account
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Place an order
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Request a quotation
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Contact us by email, phone, WhatsApp, or website forms
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Subscribe to newsletters
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Participate in promotions or surveys
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Interact with our advertisements
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Accept cookies on our website
5. How We Use Your Information
We use your information for legitimate business purposes, including:
Order Processing
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Processing and fulfilling orders
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Managing customized product requests
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Providing delivery services
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Processing payments
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Managing returns and refunds
Customer Service
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Responding to inquiries
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Providing technical support
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Managing customer accounts
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Resolving disputes
Business Operations
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Improving our products and services
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Monitoring website performance
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Detecting fraud and unauthorized activities
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Maintaining website security
Marketing
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Sending promotional emails
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Sending marketing messages through WhatsApp
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Informing customers about products, offers, and services
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Conducting customer satisfaction activities
Customers may opt out of marketing communications at any time.
6. Customer Accounts
Customers may create accounts on our website.
Customer accounts may allow users to:
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View order history
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Manage account information
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Save addresses
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Track orders
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Access account-specific services
Customers are responsible for maintaining the confidentiality of their account credentials.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience and website functionality.
Cookies may be used to:
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Remember customer preferences
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Maintain shopping cart functionality
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Improve website performance
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Analyze website traffic
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Support advertising campaigns
Customers may manage cookie settings through their browser settings.
Additional information regarding cookies may be provided in our Cookie Policy.
8. Analytics and Advertising Tools
We use third-party services to help us understand website usage and improve our marketing activities.
Google Analytics
We use Google Analytics to collect information regarding website traffic, visitor behavior, and website performance.
Google Analytics may collect information such as:
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IP addresses
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Device information
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Browser information
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Website interactions
Google Ads
We may use Google Ads and related advertising services to:
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Display advertisements
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Measure advertising effectiveness
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Improve marketing campaigns
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Deliver relevant advertising content
These services may use cookies and similar technologies.
9. Sharing of Information
We do not sell customer personal information.
We may share information when necessary with:
Service Providers
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Payment processors
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Delivery service providers
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Website hosting providers
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Technology service providers
Legal Requirements
We may disclose information where required by:
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Applicable laws
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Government authorities
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Regulatory agencies
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Court orders
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Law enforcement authorities
Business Protection
We may disclose information where necessary to:
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Prevent fraud
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Investigate security incidents
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Protect our legal rights
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Protect customers and business interests
10. Marketing Communications
Customers may receive promotional communications through:
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Email
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WhatsApp
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Newsletters
Customers may unsubscribe or opt out at any time by:
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Following unsubscribe instructions
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Contacting us directly
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Requesting removal from marketing lists
Transactional communications relating to orders and customer service may continue even after marketing opt-out requests.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Fulfill business purposes
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Maintain customer records
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
Retention periods may vary depending on the type of information involved.
12. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information from:
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Unauthorized access
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Disclosure
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Alteration
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Loss
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Misuse
However, no internet-based system can guarantee absolute security.
Customers should take reasonable precautions to protect their account information.
13. Customer Rights
Subject to applicable law, customers may request:
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Access to personal information
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Correction of inaccurate information
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Updating of personal information
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Removal of outdated information where appropriate
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Withdrawal of marketing consent
Requests may be submitted using the contact information provided in this Policy.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, content, or security of third-party websites.
Customers should review the privacy policies of any third-party websites they visit.
15. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to remove such information.
16. International Data Processing
Although our business operates within Kuwait, some service providers or technology platforms used by us may process information in other jurisdictions.
By using our website, customers acknowledge that certain information may be processed by authorized service providers outside Kuwait where necessary for service delivery.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised "Last Updated" date.
Continued use of the website after updates are posted constitutes acceptance of the updated Privacy Policy.
18. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Mishkat International for Designing of Gifts and Accessories
Email: info@mishkatkw.com
Phone: +965 90086713
WhatsApp: +965 90086713
Website: www.mishkatkw.com
Address: Office 244, 4th Floor, B-Tower, Luluat Ibn Khaldun Complex, Ibn Khaldun Street, Hawally, Kuwait